Southwest is definitely different in customer connection

A few minutes ago in my Twitter timeline the following popped up. I wondered what the initial reason for the customer complaint would have been.

This is exactly why I like Southwest (even though I haven't managed to fly with you yet folks) and can only recommend the book on what makes Southwest Airlines special (not only in the airline business but in general).

Thanks a lot Southwest Airlines and looking forward to flying with you next time I am in the U.S. :-)

Customers - are they relevant for CEOs?

Twitter is a cool tool:-))

So I got notice of the following article at HBR:

How CEOs Should Work With Customers

...there surely is way to more success and it leads to the customer and with the customer.

Cheers,

Ralf