So I got notice of the following article at HBR:
...there surely is way to more success and it leads to the customer and with the customer.
Cheers,
Ralf
How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES.
1 comment:
How often has your company's CEO spoken to you directly?
Don't we ask that ourselves often and wish we could tell him some insights he will never see from up top?
Cheers,
Ralf
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