The Service Revolution

How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES.

Showing posts with label Skype. Show all posts

Friday, December 24, 2010

... putting oneself on the line

TonyBates, CEO of Skype, apologizing for the latest downtime of Skype and what are the next action.

That is what I call AUTHENTIC LEADERSHIP - Thanks Tony for taking the courage!

Posted by RalfLippold at Friday, December 24, 2010 No comments:

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Labels: customer service, Skype, transparency

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