The Service Revolution

How can the customer drive companies to provide awesome service? It is not "His master's voice" it is the CUSTOMERS' VOICES.

Showing posts with label lufthansa. Show all posts

Sunday, January 30, 2011

Press 2 to ..... blablabla

Muss man da mehr sagen? Service? Was will uns der outgesourcte Serviceprovider damit mitteilen?

Haben die Kollegen einen Personalengpass? Aus welchem Grund? In welcher Weise wird die Zeit "verkürzt"?

Posted by RalfLippold at Sunday, January 30, 2011 1 comment:

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Labels: customer service, lufthansa

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Do you feel like a well appreciated customer?

Hello,

This is the place where you can tell your story about a really good and exceptional customer service you have got or where you thought, "Oh NO! This will be the last time I have bought something here!".

Please feel free to write about your personal experiences - and perhaps we can make the service provider curious in ways to improve their own service (which benefits us all in the end:-))