A few minutes ago in my Twitter timeline the following popped up. I wondered what the initial reason for the customer complaint would have been.
This is exactly why I like Southwest (even though I haven't managed to fly with you yet folks) and can only recommend the book on what makes Southwest Airlines special (not only in the airline business but in general).
Thanks a lot Southwest Airlines and looking forward to flying with you next time I am in the U.S. :-)
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3 comments:
Thanks for your blog post! We appreciate your kind words and the recognition of our efforts in the Twittersphere! Hopefully we'll get you on a Southwest jet soon!
- Christi
@southwestair
Hi Christi,
A pleasure and feeling your positive mood crawling over to Dresden. Looking forward to test Southwest Airlines soon - Cheers, Ralf
Douglas,
Thanks a lot for reacting as quickly as Southwest Airline.
http://twitter.com/#!/dhutchings200/status/3197093145477120
... that is what I would call emphatic customers :-)
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