Transparency and quick customer reply

@safttante has mentioned and brought into the open, what has happened to one of their customers who had bought hot spiced wine earlier.

Walther's, a great producer of fruit juices based in Arnsdorf/Sachsen about half an hour east of Dresden sells flexible 3-l containers that don't have to be refrigerated due to the innovative clip.

Unfortunately this clip is different on the 10-l box and this one has to be finished in one gulp;-)

Real customer service orientated this "error" has been directly communicated with the customer who has complained, put on the Saftblog and -probably- is already well under way to be changed in the near future.

A great example for what LEAN THINKING is: CUSTOMER SERVICE OF ITS BEST.

Looking for more examples of that in Saxony, Germany and the World.