Recognizing your face:-)

Yesterday, it happened at Leipzig Main Station, I was on the way with my Finish guest from Team Academy to buy a ticket from Leipzig to Berlin-Tegel.

As I am owner of a Bahncard 100 (unlimited free travelling on German Railway Network) I have the privilege to be served on a special counter. Normally you have to show your Bahncard 100 to prove that you are allowed to use this special counter.

To my surprise the lady smiled and said, "That's not necessary, I know you from past events. You have bought several special travel arrangements in the past, haven't you?"

That was the moment when I felt well treated:-)

...and so the conversation around the buying of the ticket was a real pleasure.

Service could be so easy and doesn't cost a cent extra (on the contrary it gives more €€€ for the companies if its employees treat the customers in a welcoming way).

Quite inspired by what is possible I am looking forward to a enjoyable coming week -to all of us:-)

Cheers, 

Ralf