Wednesday, September 10, 2008

Is service valuable and accountable?

Good morning everybody!

Isn't that happening that you feel not appreciated as a customer sometimes? Standing in a 50 m queue at a check-in counter at the airport? Waiting to be served in a Restaurant (perhaps even with a Michelin star)?

Of course it should be like:

1. Online-chat hotline at Yugma (a small and free of charge communication software tool to share your desktop with somebody on the other side of the planet to discuss a matter), where you get instant help by a real person - awesome:-))

2. Metro (a small freeware - doesn't cost a nickel- to find your way around in foreign cities, especially on buses, trams and trains), where you can send your personal improvement ideas and up-to-date data to the programmers in order to get it directly in the data

3. Danish Railway Company, where have leaflets at every seat which explain how to get out the window (in case of an -hopefully never to become true- emergency) - I felt save like on a plane. Still you can do more when you moving not 10.000 m above the earth.

....and there are numerous examples -bad and good- around the world. Let us share the stories and find out what could be done better for us -the customers- and give the companies perhaps some hints on how they could provide a better service (without spending more extra money).

See you and your stories right here;-))

Best regards


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